SECTION 1 – WHAT INFORMATION DO WE COLLECT?
When you purchase something from Artisian Aura, as part of the buying and selling process, we collect personal information that you voluntarily provide, including but not limited to:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Gift Recipient Information (if applicable)
- Personalized Message Details (if applicable)
- Corporate or Bulk Order Information (if applicable)
When you browse our website, we may automatically receive certain technical information, including your Internet Protocol (IP) address, browser type, device information, operating system, and browsing behavior to help us improve our website and customer experience.
Marketing Communications
With your consent, we may send you emails, SMS messages, or WhatsApp communications regarding:
- New product launches
- Special offers
- Promotions
- Seasonal collections
- Company updates
You may opt out of marketing communications at any time.
SECTION 2 – CONSENT
How Do We Obtain Your Consent?
When you provide personal information to:
- Place an order
- Complete a transaction
- Arrange delivery
- Request a replacement
- Submit an inquiry
- Contact customer support
we imply that you consent to our collecting and using your information solely for those purposes.
If we request your information for secondary purposes such as marketing, we will either ask directly for your consent or provide you with an opportunity to decline.
How Do You Withdraw Your Consent?
You may withdraw your consent for marketing communications or future collection, use, or disclosure of your information at any time by contacting us at:
Email: support@artisianaura.com
Withdrawal of consent will not affect information already processed for completed transactions.
SECTION 3 – DISCLOSURE OF INFORMATION
We may disclose your personal information if:
- Required by applicable law
- Required by a court order or legal process
- Necessary to protect our legal rights
- Necessary to investigate suspected fraud or misuse
- You violate our Terms of Service
We do not sell, rent, or trade customer personal information to third parties.
SECTION 4 – PAYMENT PROCESSING
Artisian Aura uses trusted third-party payment providers to process payments securely.
Payment methods may include:
- UPI
- Google Pay
- PhonePe
- Paytm
- Bank Transfers
- Razorpay
- Debit Cards
- Credit Cards
- Other authorized payment gateways
We do not store complete card or payment credentials on our servers.
Payment information is processed through secure third-party payment providers that comply with industry security standards, including PCI-DSS (Payment Card Industry Data Security Standards).
For more information, customers may review the privacy policies of the respective payment providers
SECTION 5 – THIRD-PARTY SERVICES
We may use third-party service providers to assist with:
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website hosting
- Email communications
- Marketing services
- Customer support tools
These providers will only access personal information to the extent necessary to perform services on our behalf.
Please note that third-party providers may operate under different privacy laws depending on their jurisdiction.
By using our services, you acknowledge that your information may be processed by such providers as necessary to complete your transaction.
International Orders
For international shipments, customer information may be shared with:
- Courier companies
- Shipping partners
- Customs authorities
- Logistics providers
to facilitate delivery and comply with applicable regulations.
SECTION 6 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.
We are not responsible for the privacy practices, policies, or content of external websites and encourage users to review their privacy policies before sharing personal information.
SECTION 7 – SECURITY
We take reasonable precautions and follow industry best practices to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
SECTION 8 – COOKIES
Our website may use cookies and similar technologies to:
- Maintain user sessions
- Improve website functionality
- Analyze website performance
- Enhance customer experience
Cookies do not typically identify users personally and may be disabled through browser settings if preferred.
SECTION 9 – DATA RETENTION
We retain customer information only for as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it may be securely deleted or anonymized.
SECTION 10 – AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your country, state, or province of residence.
If you are permitting a minor dependent to use this website, you represent that you have provided appropriate consent and supervision.
SECTION 11 – CHANGES TO THIS PRIVACY POLICY
Artisian Aura reserves the right to modify this Privacy Policy at any time.
Changes and updates become effective immediately upon posting on this website unless otherwise stated.
We encourage customers to review this Privacy Policy periodically.
Continued use of our website following changes constitutes acceptance of the updated policy.
SECTION 12 – CONTACT INFORMATION
Questions, concerns, requests, or complaints regarding this Privacy Policy may be directed to:
Artisian Aura
Email: support@artisianaura.com (replace with your actual email address)
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
For faster assistance, please include your order number and contact details when contacting u