TERMS OF SERVICE
OVERVIEW
This website is operated by Artisian Aura. Throughout the site, the terms “we,” “us,” and “our” refer to Artisian Aura. Artisian Aura offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any laws applicable in your jurisdiction.
You must not transmit any viruses, malware, worms, or code of a destructive nature.
A breach or violation of any of the Terms may result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, suspicious, abusive, misleading, or in violation of these Terms.
You understand that information submitted through the website may be transferred through various networks and may be modified to conform and adapt to technical requirements of connecting networks or devices.
All website content, including but not limited to product images, logos, branding elements, packaging designs, graphics, text, product descriptions, and marketing materials, remains the intellectual property of Artisian Aura.
No content from this website may be copied, reproduced, distributed, sold, or exploited without prior written permission.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We strive to ensure that information on this website is accurate and current. However, we do not guarantee that all information is complete, accurate, reliable, or error-free at all times.
The information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.
We reserve the right to modify website content at any time without obligation to update information.
As our products are handcrafted, slight differences may occur between product images and the final product received.
Customers are responsible for reviewing all product details before placing an order.
SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify, suspend, discontinue, or replace any product, service, packaging design, fragrance, ingredient, collection, or feature without prior notice.
Artisian Aura shall not be liable to any customer or third party for any modification, suspension, discontinuation, or price change.
Bulk order quotations and customized order quotations remain valid only for the period stated in the quotation.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through our website.
All products are subject to availability.
We reserve the right to limit quantities purchased per customer, household, organization, or order.
We reserve the right to discontinue any product at any time.
Handmade Product Variations
All Artisian Aura products are handcrafted in small batches.
Minor variations in:
- Color
- Shape
- Texture
- Weight
- Fragrance intensity
- Decorative elements
- Packaging details
are natural characteristics of handmade products and shall not be considered defects.
Product Photography Disclaimer
We make every effort to display product colors and images accurately. However, actual colors may vary due to device displays, lighting conditions, photography, and the handmade nature of our products.
Such variations shall not be considered grounds for return, refund, or replacement.
Customized Products
Customized, personalized, made-to-order, wedding, event, and corporate gifting products are created according to customer specifications.
Once production has commenced, such products are non-refundable, non-returnable, and non-exchangeable except in cases of verified transit damage.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, verify, or cancel any order placed with us.
We may limit or cancel quantities purchased per customer, household, organization, billing address, shipping address, payment method, or account.
We reserve the right to refuse orders that appear to be placed by unauthorized resellers, distributors, dealers, or fraudulent parties.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.
You agree to promptly update your account information, including email address, billing details, shipping details, and contact information.
Customers are solely responsible for ensuring the accuracy of shipping information provided at checkout.
Artisian Aura shall not be responsible for delays, losses, failed deliveries, or additional shipping charges arising from inaccurate information provided by the customer.
Bulk Orders and Corporate Orders
Cash on Delivery (COD) is not available for:
- Bulk orders
- Corporate gifting orders
- Event orders
- Wedding favors
- Customized orders
Production of such orders may begin only after receipt of the required advance payment.
SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, software, applications, payment gateways, courier platforms, tracking systems, communication platforms, review systems, and marketing tools over which we neither monitor nor control.
Such services are provided on an “as is” and “as available” basis without warranties of any kind.
Artisian Aura shall not be liable for interruptions, delays, errors, failures, outages, or inaccuracies arising from third-party service providers.
Any use of third-party services is entirely at your own discretion and subject to the terms and policies of the respective provider.
Future features, tools, services, and resources introduced on the website shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, services, or resources available through our website may include materials from third parties.
Third-party links on this website may direct you to external websites that are not affiliated with Artisian Aura. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party website.
Artisian Aura shall not be liable for any harm, damages, losses, or issues arising from your use of third-party websites, products, services, or resources. Users are encouraged to review the policies and terms of any third-party website before engaging in transactions.
SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you send us creative ideas, suggestions, proposals, reviews, feedback, testimonials, contest entries, or other materials, whether online, by email, social media, or otherwise, you agree that Artisian Aura may use, edit, publish, reproduce, translate, distribute, and display such content without restriction.
We are under no obligation to:
- Maintain comments in confidence
- Pay compensation for comments
- Respond to comments
We reserve the right to remove content that we determine to be unlawful, offensive, defamatory, misleading, abusive, obscene, or otherwise objectionable.
You agree that your submissions will not violate any third-party rights, including intellectual property, privacy, or proprietary rights.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website, you consent to the collection, use, storage, and processing of your information as described in our Privacy Policy.
We take reasonable measures to protect customer information but cannot guarantee absolute security of electronic communications or online transactions.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Product images
- Pricing
- Promotions
- Offers
- Shipping charges
- Transit times
- Availability
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.
We undertake no obligation to update, amend, or clarify information except as required by applicable law.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions contained in these Terms of Service, you are prohibited from using the website or its content:
- For any unlawful purpose
- To solicit others to perform unlawful acts
- To violate any international, national, state, provincial, or local laws
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, intimidate, threaten, or discriminate against any person
- To submit false, misleading, or fraudulent information
- To upload viruses, malware, or malicious code
- To collect or track personal information of others without authorization
- To spam, phish, scrape, crawl, or engage in unauthorized data collection
- For any obscene, immoral, or offensive purpose
- To interfere with or circumvent website security features
We reserve the right to terminate your access to our website or services for any violation of these prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Artisian Aura does not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of our services will be accurate, reliable, or meet your expectations.
All products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, except where prohibited by law.
To the fullest extent permitted by law, Artisian Aura shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to:
- Loss of profits
- Loss of revenue
- Loss of business opportunities
- Loss of data
- Loss of savings
- Replacement costs
arising from the use of our website, products, or services.
Product Use Disclaimer
Customers are responsible for using products according to the instructions provided.
Candle Safety Disclaimer
Candles should never be left burning unattended and should be kept away from children, pets, and flammable materials.
Artisian Aura shall not be responsible for damages resulting from improper candle use, storage, or handling.
Soap Disclaimer
Our soaps and personal care products are intended for external use only.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
Allergy Disclaimer
Customers are responsible for reviewing ingredient information before purchase.
Artisian Aura shall not be liable for allergic reactions, sensitivities, or adverse effects resulting from ingredients disclosed in product descriptions.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Artisian Aura, its owners, employees, contractors, service providers, affiliates, and representatives from any claim, demand, liability, damage, loss, cost, or expense, including reasonable legal fees, arising out of:
- Your breach of these Terms of Service
- Your violation of any law
- Your violation of any third-party rights
- Your misuse of our website, products, or services
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.
Any unenforceable portion shall be deemed severed from these Terms of Service and shall not affect the validity or enforceability of the remaining provisions.
SECTION 16 – TERMINATION
These Terms of Service remain effective unless terminated by either you or Artisian Aura.
You may terminate these Terms by discontinuing use of our website and services.
We reserve the right to terminate or suspend access to our website, services, or accounts at any time without notice if we believe you have violated these Terms.
Any obligations and liabilities incurred prior to termination shall survive termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, Return & Replacement Policy, and any other policies posted on our website, constitute the entire agreement between you and Artisian Aura.
They supersede any prior agreements, communications, proposals, or understandings, whether written or oral.
Failure by Artisian Aura to enforce any provision of these Terms shall not constitute a waiver of that provision.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide products or services shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms, products, or services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, replace, or revise any portion of these Terms of Service at any time at our sole discretion.
Changes will become effective immediately upon posting on our website unless otherwise stated.
It is your responsibility to review these Terms periodically.
Continued use of our website or services following any updates constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Artisian Aura
Email: support@artisianaura.com (replace with your actual email address)
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
For order-related inquiries, customers should include their order number and contact information to help us provide assistance efficiently.